Using Comments & Discussions

Enabling Two-Way Communication

Good communication isn't just the board talking at homeowners — it's a dialogue. Nestingbird's commenting system lets homeowners and board members have threaded conversations directly on tickets and other activity. This keeps all discussion in context and creates a clear record of every exchange.

How Comments Work

Comments are available on tickets and other records throughout Nestingbird. Homeowners and board members can:

• Reply to tickets — provide updates, ask follow-up questions, or share additional details about a request.
• Thread conversations — reply to specific comments to keep related discussion organized.

Responding via Email

You don't need to log in to participate. When someone comments on a ticket, all participants receive an email notification with the full content. Simply reply to the email and Nestingbird will capture your response and add it to the conversation. The entire exchange — from both sides — can happen through email, making it easy for busy board members and homeowners to stay in the loop.

Best Practices for Board Members

As a board member, your engagement in comments sets the tone for community discussion:

• Respond promptly — acknowledge questions and concerns within a day or two, even if you don't have a full answer yet.
• Be transparent — if a decision is still being discussed, say so. Homeowners appreciate honesty more than silence.
• Stay professional — keep responses factual and constructive, even when comments are critical.
• Close the loop — when a question is answered or an issue is resolved, post a follow-up so everyone sees the outcome.

Plan Requirement

Comments and discussions are available on all plans, including Basics.