Managing Owner Requests
How the Ticket System Works
Homeowners need a way to report issues, ask questions, and make requests. Nestingbird's ticket system gives them a structured channel to communicate with the board, and gives your board a way to track, prioritize, and resolve every request.
Viewing and Managing Tickets
Navigate to Tickets in the sidebar to see all incoming requests. Each ticket includes:
- Subject and description — what the homeowner is reporting or requesting.
- Category — maintenance, noise complaint, common area issue, question, etc.
- Status — open, in progress, or resolved.
- Submitter — which unit and owner submitted the request.
Email Notifications & Responses
When a ticket is created, owners receive an email notification with the full content of the ticket. They can respond directly via email — Nestingbird captures all replies and relays them to the appropriate party. The entire exchange on both sides can happen through email, so neither the board nor the homeowner needs to log in to keep the conversation going.
Resolving Tickets
When you take action on a ticket — scheduling a repair, answering a question, or resolving a complaint — update the ticket status and add a response. The homeowner is automatically notified of the update.
Why It Matters
A responsive, organized approach to owner requests builds community trust and satisfaction. When homeowners know their concerns are being heard and tracked, they're more engaged and supportive of the board's work. Ticket resolution rates and response times contribute to your Community Engagement score.
Plan Requirement
The ticket system requires the Insights plan or above.